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By proceeding with your order, you implicitly agree to our terms and conditions, including the return and refund policy.
F.A.Q
Frequently Asked Questions
1. What payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers. All payments are processed securely.
2. Do you ship internationally?
Yes! We ship worldwide. Shipping options and timeframes depend on your country.
3. How long does it take to process an order?
Orders are processed within 1–2 weeks after payment confirmation and fraud check. We process orders every day except Sundays and public holidays.
4. How long does shipping take?
Domestic (Indonesia): 2–4 business days
International: 7–20 business days (varies by destination)
International: 7–20 business days (varies by destination)
5. How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
6. Do you offer free shipping?
Yes. We offer free shipping for:
– All orders within Indonesia
– International orders over $500
– All orders within Indonesia
– International orders over $500
7. Can I cancel or change my order?
If your order hasn’t shipped yet, contact us immediately. Once it’s processed, we may not be able to change it.
8. What’s your return policy?
You can return eligible items within 7 days of delivery. See our Return & Refund Policy for details.
9. Do you offer Cash on Delivery (COD)?
No. For safety and fraud prevention, we do not offer COD.
10. Still need help?
Contact us at support@duty-store.com or DM us on Instagram/Facebook.
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