Duty-Store.com – Order & Shipping Policy

Here are our Order and Shipping Policy :

🛒 Order Processing

– For Domestic order, the process within 1–3 business days after payment is confirmed.
– For International order, the process within 4-7 business days after payment is confirmed.
– Orders placed on weekends or public holidays will be processed the next business day.
– A tracking number will be emailed to you as soon as your package ships.

🌍 Shipping Coverage

We ship worldwide from Jakarta, Indonesia using trusted courier services.

🚚 Shipping Options & Rates

Customers can choose from the following flat-rate shipping methods at checkout:

Courier – Delivery Time | Shipping Fee (USD)
DHL Express – 3–5 business days | $120
JNE Express – 6–10 business days | $80
Pos Indonesia – 7–14 business days | $50

✅ All shipments include tracking.

Prices are flat regardless of weight or location.

🎁 Free Shipping Policy

We offer free worldwide shipping for orders totaling $500 USD or more.

– Free shipping will be automatically applied at checkout once your cart reaches the qualifying amount.
– When free shipping is active, other courier options will not be shown at checkout.
– Duty-Store.com reserves the right to select the shipping courier (DHL, JNE, or Pos Indonesia) for free shipping orders based on the destination, delivery efficiency, and service availability.

⚠️ Customs, Duties & Taxes

– International orders may be subject to customs fees, import duties, or taxes imposed by your country.
– These charges are not included in your order total and must be paid by the customer.
– Duty-Store.com is not responsible for delays caused by customs clearance.

📦 Delivery Issues

– If your shipment is delayed, lost, or damaged, please contact us at support@duty-store.com.
– We’ll work with the courier to resolve the issue as quickly as possible.
– Claims for compensation, if applicable, will follow the terms of the courier service used.