Refund & Returns Policy – Duty-Store.com

We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand how we handle returns and refunds.

1. Eligibility for Returns

– Items may be eligible for return if they are defective, damaged, or significantly different from the description.
– To be eligible, items must be unused, in original condition, and returned with all original packaging.
– Requests must be made within 7 days of receiving your order.

2. Non-Returnable Items

– All of our sale are final, except a certain reason such as damaged products.

3. How to Request a Return

– Contact us at support@duty-store.com with your order number, reason for return, and photos (if applicable).
– Once approved, we will provide return instructions including the return address.

4. Refund Process

– Refunds will be issued to your original payment method after the returned item is received and inspected.
– Shipping charges are non-refundable unless the return is due to our error.

5. Late or Missing Refunds

– If you haven’t received a refund after approval, first check with your bank or payment provider.
– If you still have not received your refund, please contact us.

6. Exchanges

– We do not offer direct product exchanges. If you need a different item, please return the original and place a new order.

7. International Orders

– Return shipping for international orders is the customer’s responsibility unless the product was damaged or incorrect.

Note:

This policy works alongside our Terms & Conditions and Order & Shipping Policy. We recommend reviewing those documents before making a return request.